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Refund Policy

Calgary Neuropathy Association

Effective Date: January 1, 2023

1. Overview

The Calgary Neuropathy Association (the “Association,” “we,” “us,” or “our”) is committed to transparency, accountability, and ethical stewardship of all funds received. As a registered nonprofit organization operating in Canada, we adhere to applicable federal and provincial consumer protection standards and charitable best practices.

This Refund Policy outlines the circumstances under which refunds may be issued for donations, event registrations, programs, and other payments made to the Association.

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2. Donations

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2.1 General Donation Policy

Donations made to the Association are considered voluntary contributions in support of our mission and programs. As such, donations are generally non-refundable.

2.2 Exceptional Circumstances

Refunds for donations may be considered on a case-by-case basis under the following circumstances:

  • A duplicate donation was made in error

  • An incorrect donation amount was entered

  • Unauthorized use of a payment method is demonstrated

  • Technical errors resulted in unintended transactions

2.3 Refund Request Timeline

All refund requests for donations must be submitted within 15 business days of the transaction date.

2.4 Tax Receipts

If a refund is issued for a donation for which a charitable tax receipt has already been provided, the original receipt will be considered void and must not be used for tax purposes.

3. Event Registrations & Ticket Purchases

3.1 Refund Eligibility

Refunds for paid events (including fundraisers, galas, and educational sessions) are subject to the following:

  • Full refunds may be issued if cancellation is requested at least 7 days prior to the event

  • Partial refunds (up to 50%) may be issued for cancellations within 3–7 days of the event

  • No refunds will be issued for cancellations within 72 hours of the event, except in extenuating circumstances at our discretion

3.2 Event Cancellation by the Association

If the Association cancels or reschedules an event:

  • Registrants will be offered a full refund, or

  • The option to transfer the registration to a future event

4. Programs, Services, and Fees

Where the Association provides paid programs, workshops, or services:

  • Refund eligibility will be clearly outlined at the time of registration

  • Where no specific terms are provided, refunds will be assessed proportionally based on services rendered

  • No refunds will be issued once a program has been substantially delivered (greater than 50% completion)

5. Merchandise (if applicable)

If the Association offers merchandise:

  • Refunds or exchanges are accepted within 14 days of receipt

  • Items must be unused, in original condition, and accompanied by proof of purchase

  • Shipping costs are non-refundable unless the item is defective or incorrect

6. Payment Processing Errors

If you believe a payment has been processed incorrectly:

  • Please contact us immediately

  • We will investigate and, where appropriate, issue a correction or refund promptly

7. Method of Refund

Approved refunds will be issued:

  • Using the original method of payment whenever possible

  • Within 10–15 business days following approval

8. Compliance with Canadian Law

This policy is designed to comply with applicable Canadian legislation, including but not limited to:

  • Provincial consumer protection laws (e.g., Alberta’s Consumer Protection Act)

  • Canada Revenue Agency (CRA) guidelines for charitable organizations

  • Payment Card Industry (PCI) compliance standards

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

9. Contact Information

To request a refund or for questions regarding this policy, please contact:

Calgary Neuropathy Association
Email: [Insert Email]
Phone: [Insert Phone Number]
Mailing Address: [Insert Address]

10. Policy Updates

The Association reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date.

If you want, I can upgrade this into a fully integrated Website Legal Suite (Terms of Use + Privacy Policy + Donation Terms + Liability Waivers) that reads at a top-tier institutional / hospital foundation level—which would match the scale of your Neuropathy Centre initiative.

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