Privacy Policy

Calgary Neuropathy Association

Effective Date: January 1, 2026

1. Introduction

The Calgary Neuropathy Association (the “Association,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By interacting with our website, programs, services, or communications, you consent to the practices described in this Privacy Policy.

2. What is Personal Information

“Personal Information” means any information about an identifiable individual, including but not limited to:

Name, email address, phone number, and mailing address
Donation history and payment details
Event registrations and participation records
Communications and inquiries
Technical data such as IP address and browser information

Where applicable, personal information may also include health-related information, which is treated with heightened sensitivity.

3. Information We Collect

We may collect personal information in the following ways:

3.1 Directly from You

When you make a donation
When you register for events or programs
When you subscribe to newsletters or communications
When you contact us or submit inquiries

3.2 Automatically

When you visit our website, we may collect:

IP address
Device and browser type
Pages visited and usage patterns
Cookies and similar tracking technologies

3.3 From Third Parties

We may receive limited information from trusted partners such as:

Payment processors
Event platforms
Analytics providers

4. How We Use Your Information

We use personal information for the following purposes:

To process donations and issue tax receipts
To administer programs, services, and events
To communicate updates, newsletters, and relevant information
To respond to inquiries and provide support
To improve our website, services, and user experience
To comply with legal and regulatory requirements

We will only use personal information for the purposes for which it was collected, unless otherwise permitted or required by law.

5. Consent

We obtain your consent to collect, use, and disclose personal information, except where otherwise permitted by law.

Consent may be:

Express (e.g., completing a form or checking a consent box)
Implied (e.g., providing information for a specific service)

You may withdraw your consent at any time, subject to legal or contractual restrictions.

6. Disclosure of Information

We do not sell or rent personal information.

We may disclose personal information to:

Service providers (e.g., payment processors, IT providers)
Regulatory authorities where required by law
Professional advisors (e.g., legal, accounting)
Partners involved in delivering programs or events (where necessary)

All third parties are required to maintain appropriate safeguards.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.

These measures include:

Secure payment processing systems
Access controls and confidentiality obligations
Encrypted data transmission where appropriate

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

8. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including:

Legal and regulatory requirements
Financial record-keeping obligations
Program and operational needs

When no longer required, personal information is securely destroyed or anonymized.

9. Your Rights

Under Canadian privacy laws, you have the right to:

Request access to your personal information
Request corrections to inaccurate or incomplete information
Withdraw consent (subject to limitations)
File a complaint regarding privacy practices

Requests may be submitted using the contact information below.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Enhance user experience
Analyze website performance
Support functionality

You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the privacy practices of those third parties. Users are encouraged to review their privacy policies.

12. Cross-Border Data Transfers

Some service providers may store or process personal information outside of Canada.

In such cases:

Information may be subject to foreign laws
We take reasonable steps to ensure comparable levels of protection

13. Children’s Privacy

Our services are not directed toward children under the age of majority.

We do not knowingly collect personal information from minors without appropriate consent from a parent or guardian.

14. Accessibility and Inclusion

We are committed to ensuring our privacy practices are accessible and understandable to all individuals, including those with disabilities.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices.

Updates will be posted on our website
The “Effective Date” will be revised accordingly

16. Contact and Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Privacy Officer
Calgary Neuropathy Association
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Mailing Address]

17. Governing Law

This Privacy Policy is governed by the laws of the Province of Alberta and the applicable federal laws of Canada.

18. Complaints

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner of Canada.